Returns

Thank you for choosing Bonnieharness.com. We want you to dig your Bonnieharness experience. If you don't, you can return your order for a full refund within 30 days of your purchase date. Gear must not be used, altered, washed, or damaged, and it must include the original packaging.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

A few exceptions to our Return Policy/Exchange Policy:

Gear that's used, altered, washed, damaged, or missing the original packaging is non-returnable and exchangeable

30-Day Full Coverage Return Policy:
We take pride in the quality of our products and offer a 30-day Full Coverage Return(including the shipping fee you paid):
You receive any damaged items.
The size of the item you receive is incorrect or there is a mismatch.
You receive any defective or incorrect items.
The information provided for product customization does not match or there is any error in customization

We offer a 30-day Exchange Policy for the following reasons (Return postage fees and replacement fees responsible by the buyer):
Incorrect color, size, or material chosen by the customer.
Partial returns or exchanges of products that are part of a set item.
Non-quality issues for personalized products.
Personal reasons such as a change of mind or personal taste.

Return & Exchange Service Procedure:
After you receive confirmation from our customer service, please send the product along with the order number and product name. A tracking number of the returning parcel is required. We will deal with the product exchange or refund after we receive your returning parcel.

Step 1. Contact Customer Service to Request Return Details:
To initiate a return, please contact our Customer Service via email at support@bonnieharness.com to request return details. Please include the order number, product name, a clear picture or video of the damage in your email.

Step 2. Approval Notification:
You will receive a confirmation email from our Customer Service once your return request is approved.

Step 3. Pack and Send the Package:
Pack the item(s) you wish to return and ship it to the following address:
Room 16E-D17, Block B, Central Plaza, No. 69 Jihua Road, Bujixu Community, Buji Street, Longhua District, Shenzhen, Guangdong, China, Zip Code: 518110.
Please include the order number and product name in the returning parcel. Please send the tracking number for the returning parcel to us by email: support@bonnieharness.com.

Step 4. Refund Processing:
Refunds will be processed within 2 business days of receiving your item(s). You will receive an email notification once your refund is processed. Please note that the refund may take up to 7 to 10 business days to be credited to your account, depending on your financial institution.

Precautions for Return and Exchange:
To ensure a smooth return process, please keep the following precautions in mind:

The items being returned must be in their original condition, unworn, and unused.
In the case of personalized products, please notify us within 12 hours if you need to cancel, modify, or replace the personalized content. We provide a complimentary replacement of personalized content within this timeframe. However, after 12 hours, a production fee of 20% of the product price will be charged. This fee covers the immediate production of customized products to ensure timely delivery.
Unfortunately, coupon codes used for the original purchase cannot be reinstated once the return has been processed.
We reserve the right to update this policy at any time. Any changes will be communicated through updates on this page.

If you have any questions or require assistance regarding our policies, including cancellations, our friendly customer service team is available to assist you, please contact us freely through below form or send an email to support@bonnieharness.com.